All kinds, we accept them in all conditions – even if they are broken, but you must be careful in assessing and declaring the condition of a device to avoid any problems later. Please read our condition questions carefully before answering, if you are unsure please do not hesitate to contact us before sending in your device.
All phones are checked against the CheckMEND service. This is a crime prevention database, and lets us know if the phone has either been blocked, or worse, is a stolen phone. Stolen phones are made available to the authorities for investigation and potential return to the rightful owner. They will not be returned to you under any circumstance and you will not be paid for them. Don’t send stolen or blocked phones.
Once you have completed your online sales order, we will post you a Zapper Sales Pack within 24hrs. The pack will contain free postage bag, packing and posting instructions.
We will also email you a free postage label once you have completed your online order. If you don’t want to wait until the Zapper Sales Pack arrives, you can send your device in any box or jiffy bag (depending on the size) to protect it in transit. Please make sure you package the device carefully to ensure it is not damaged before we received it.
Please post at your nearest post office and obtain a proof of posting receipt. The receipt will include a 13-character reference which can be used to track your parcel on www.royalmail.com.
You are right to be concerned about the security of your data. Data security is a big problem in today’s increasingly electronic world.
If you are worried you should delete all the data. These instructions may help you with any phones http://www.wikihow.com/Delete-Cell-Phone-Memory
For laptops here is a useful resource (http://www.pcadvisor.co.uk/how-to/pc-components/3379258/how-securely-erase-your-hard-drive/ )
However if you don’t wish to do this or are not confident about doing so Zapper will guarantee that any and all devices (PDA devices, Smart phones, old laptops, computers and IT equipment) sent to Zapper are securely data-wiped and the data on the device destroyed beyond any chance of recovery.
The only way to permanently destroy data, without physically destroying a computer hard disk, is by overwriting the existing data across the entire drive and resetting the file size to zero.
Zapper’s customers benefit from the data erasure solutions provided by http://www.blancco.com/
Blancco supports the widest range of international overwriting standards, including:
When you send your equipment to Zapper you can be sure that your data will go nowhere and will be comprehensively destroyed.
You don’t need to pay to have your phone unlocked, as most networks will do this for free.
We have included the links below for the different mobile phone operators to request your unlock code, simply click on the link for your chosen network, complete the form and your unlock code should be ready in a few days.
No problem. If we receive your phone and it’s locked to a network, we will email you and provide the links to unlock your phone. Your phone will be held in quarantine until you get the unlock code from your network provider and send us the details.
If you chose not to unlock your phone we will email you with a revised offer. You are not obliged to accept the revised price. Let us know and we will return the item to you for free .
What would you like to sell?